Questions Every Family Should Ask During an Assisted Living Tour

Choosing the right assisted living facility for your loved one is one of the most important decisions your family will make. Touring a community in person is the best way to get a feel for the environment, the staff, and the level of care provided. But knowing what to look for—and what questions to ask—can help you make an informed and confident decision.

At Psalm 23 Home Care, we welcome families from El Lago, Clear Lake, League City, Kemah, Seabrook, and South Houston to tour our warm, home-like setting. To make the most of your visit, here are the most important questions to ask when touring an assisted living community.

1. What Levels of Care Are Offered?

Not all assisted living facilities offer the same level of care. Some focus on basic help with daily activities, while others provide more advanced services for residents with dementia, Alzheimer’s, or mobility limitations. Ask:

• What types of personal care services do you offer?

• Are memory care or specialized support programs available?

• Can care plans be adjusted as my loved one’s needs change?

Understanding the scope of care can help ensure your loved one won’t need to move again if their health changes.

2. What Is the Staff-to-Resident Ratio?

The number of caregivers available at any time directly impacts the quality of care. Be sure to ask:

• How many staff members are on duty during the day and night?

• Are caregivers on-site 24/7?

• What type of training does the staff receive?

At Psalm 23 Home Care, we pride ourselves on maintaining a high staff-to-resident ratio to ensure attentive, individualized support.

3. What Is Included in the Monthly Cost?

Costs can vary significantly between communities and may not include every service. Ask:

• What services are covered in the base price?

• Are there extra fees for medication management, transportation, or personal care?

• What payment methods or insurance do you accept?

Having a clear understanding of what’s included helps you budget effectively and avoid unexpected costs down the road.

4. How Are Meals and Dietary Needs Handled?

Food is a major part of a resident’s quality of life. During your tour, request to see a sample menu and ask:

• Are meals prepared on-site, and how often are they served?

• Can you accommodate dietary restrictions or preferences?

• Can residents eat in their rooms if they choose?

Some families also ask to sample a meal during the visit to assess food quality and portion size.

5. What Does a Typical Day Look Like?

A strong daily schedule promotes physical, emotional, and mental well-being. Ask:

• What activities are offered during the week?

• Are there opportunities for exercise, hobbies, or social interaction?

• Can residents go on outings or attend community events?

At Psalm 23 Home Care, we tailor activities to each resident’s interests and ability level to encourage engagement and joy.

6. How Do You Keep Residents Safe?

Safety is a top priority, especially for seniors who are prone to falls or have memory challenges. Ask:

• What safety measures are in place throughout the building?

• How do you handle medical emergencies?

• Are there regular room checks or wellness checks at night?

We maintain 24/7 monitoring, secure entrances, and consistent room check schedules to protect our residents' well-being.

7. Can Residents Personalize Their Rooms?

Feeling at home starts with a familiar, comfortable space. Ask:

• Can residents bring their own furniture or decorations?

• Are private and shared room options available?

• What’s the policy on pets or personal items?

At Psalm 23 Home Care, we encourage families to personalize rooms with meaningful belongings that help ease the transition.

8. How Do You Support Family Communication?

You’ll want to stay connected and informed. Ask:

• How often does staff communicate with families?

• Are family visits encouraged, and are there visiting hours?

• Do you provide regular care updates or newsletters?

Psalm 23 Home Care offers open lines of communication, monthly updates, and quarterly newsletters for peace of mind.

9. What Is the Move-In Process Like?

Transitioning to assisted living can be emotional. Ask:

• How do you help new residents adjust?

• Are there orientation programs or welcome activities?

• What support is available to the family during the move?

A facility that offers compassionate transition support can make a world of difference in how smoothly the move goes.

10. What Makes Your Community Unique?

This final question helps you understand the heart of the community. Ask:

• What sets your assisted living home apart from others?

• How do you go above and beyond for your residents?

  
  

At Psalm 23 Home Care, we provide more than just care—we provide a loving home. Our small, personal care setting allows us to treat each resident like family, offering custom support and true companionship.

Schedule a Private Tour at Psalm 23 Home Care

Psalm 23 Home Care is proud to serve seniors and families across El Lago, Clear Lake, League City, Kemah, Seabrook, and South Houston. We welcome you to tour our home and ask every question you need to feel confident in your choice.

To schedule a visit or speak with a care coordinator, call us at 832-557-1067. We’re here to guide you every step of the way.